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The Cayo Coco Hotel Pullman Says Thank You Irma With A Facelift

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Caya Coco Hotel Transforms after Hurricane Irma

Rarely is the devastation from a hurricane cause for celebration, but every storm has a silver lining, or so they say. The Cayo Coco Hotel Pullman has taken the devastation of Hurricane Irma and turned it into a splendid opportunity. Years of scheduled renovations and upgrades were done in just a short couple of months and none of the work impacted guests, because there were none. From an expanded lobby bar, entertainment zone, new restaurant spaces and seven completely updated swimming pools, the “new” Hotel Pullman is ready to impress. If an all-inclusive resort vacation in Cuba sounds tempting this Caya Coco hotel may be the perfect place to escape to.

View from the main lobby of the pools at the Hotel Pullman Cayo Coco

This is my first time to Cayo Coco and I’m pleased to see that five airlines offer direct flights to this part of Cuba. Air Canada, West Jet, Air Transat, Sunwing and Cubana all fly direct to Jardines del Rey Airport. If this is your first time in Cuba make sure to read my tips on what you need to know before you go. After clearing customs/immigration and retrieving your luggage it is a 20-minute drive to the hotel.

Cuban Tourist Card - first time in Cuba

Registration happens in the main lobby and building, you can’t miss it. Our rooms weren’t quite ready which was A-ok with me as I was craving a glass of Cuban Rum. This is an all-inclusive after all and my drink of choice at the Hotel Pullman is the Santero Anejo 11 years. Hello Cuba.

A welcome glass of Santero Rum at the Hotel Pullman lobby bar

It is hard to believe that the main building which houses the lobby, bar and many of the onsite restaurants was almost levelled by Hurricane Irma. In fact when GM Jean-Christophe Martinez first set eyes on the hotel after the storm passed the building was missing its roof.

Rooms at the Cayo Coco Hotel Pullman are spread out throughout the property into small three storey complexes. There may be over 500 rooms at the main resort area but you feel like you are at a smaller boutique property.

The 500+ rooms at the Hotel Pullman are divided into many smaller buildings spread over the property

Check out my room.

To be honest I don’t expect to spend much time in my room, no matter how nice it is. The hotel has eight restaurants, three main pools (four smaller pools in the Adults only enclave), and over 600 metres of beachfront to enjoy. Taking a walk around the property you would never know that only a few months ago a hurricane had ripped through this Cay Coco hotel.

View from the main lobby of the pools at the Hotel Pullman Cayo Coco

The pools are hopping at the Hotel Pullman

Pool time at the Hotel Pullman Cayo Coco

One of the many pools you can enjoy at the Hotel Pullman Cayo Coco

If you didn’t bring a book to read while you are relaxing by the pool don’t worry the entertainment team has lots of activities for to keep you entertained. I travel without kids but for those that do they don’t forget to keep your young ones entertained.

When it comes to eating at the Cayo Coco Hotel Pullman you have choices, eight to be exact. Everything from Buffet to Japanese teppanyaki table service. The full list of choices for you to enjoy is listed here. I recommend that after arriving and settling into your room you head straight to the concierge desk and plan out your dining by making reservations at the various spots. Three of the eight require advance reservations and also have a formal dress code. That means pants and collared shirts for us guys. No shorts or beachwear at the Teppanyaki table.

Breakfast is served at the Buffet restaurant

Beef Tenderloin with mushrooms at the French restaurant at the Hotel Pullman

Enjoying dinner at the Japanese restaurant at the Hotel Pullman Cayo Coco

Of all the resort dining I have done in Cuba, this is by far the best I have enjoyed. Hats off to the Chef and his team.

Would I go back to the Hotel Pullman in Cayo Coco? In a heartbeat. The team took a devasting natural disaster and used it as an opportunity to renovate and transform the hotel to be more than what it was before the storm. Talk about making lemonade out of lemons.

Pool time

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Disclosure: General

Thanks to the Cuban Ministry of Tourism for inviting me and sponsoring this trip to Cuba to witness the post-hurricane rebuilding. All views and opinions are 100% my own

About Author

Marc Smith is a former event planner turned vagabond adventurer. He loves strong Americano's, great wine, cold beer and zip lining over tree tops. Formerly of Vancouver, most of Marc's time when not travelling is in Canada's largest city, Toronto. Follow along on his nomad adventures and discover places to stay, things to do and where to eat & drink as he explores the world one city and region at a time.


  1. Thanks very much for posting this. We booked the Pullman resort a month or two ago and I had researched it and read about the post-hurricane status and was comfortable with us going to the Pullman in August for sure. We have been to Paradisus Rio de Oro in Holguin and this will be our first trip to Cayo Coco and we hopefully will enjoy it as much as you did. I found your site when planning to stay at the relatively new Iberostar Bella Vista in Varadero but they have a maximum room occupancy of 2 adults and our daughter counted as an adult, so it meant Pullman Cayo Coco as option #2 was it for this year. Last year we found a deal on Westjet and went to the Verandah in Antigua (which is an amazing island) and we have been to a few Grand Bahia resorts in Jamaica and Mexico which were very nice.

    I am off to read your “Things to do in Cayo Coco” and hopefully I will at least end up with a picture of me next to the town sign for “Moron” and a belly full of local cuisine and happy memories. I know from visiting around Holguin and Guardalavaca areas that Cuban people are too great and the places are safe to not explore when we are there.

    Thanks again,

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